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How do I return an item?
Anchor Express allows the return for refund or exchange products within 20 days of purchase date. This may exclude select special orders and closeout specials (as indicated). The following terms and conditions must be adhered to:
- All products must be in original, resalable condition with all packaging materials, manuals, and supporting materials.
- All returns MUST be accompanied with a Return Authorization Number. To get a Return Authorization number, please e-mail us at returns@anchorexpress.com or call our toll free number at (866) 888-ANCHOR (2624). This number must be printed on the shipping label or it can delay the refunding process.
- We are not responsible for any products returned without obtaining the proper Return Authorization Number.
- Any product(s) returned without a return authorization number including refused packages will be subject to a 15% restocking fee regardless of the condition of return. This restocking fee will be addition to any other fees or charges that may be accrued
- To receive a refund on any software, electronic charts, video tapes, EPIRBs, and special orders items, the product must be in its original, UNOPENED package. Any software, electronic charts, video tapes, EPIRBS, and special orders that have been opened will only be allowed to exchanged for the same item.
- We cannot accept back any warranty packages for any reason after the seal has been broken on the registration kit
- Cost of any unreturned or damaged components will be deducted from any credit or refund due and we reserve the right to fully inspect all returns to determine proper credit.
- A 15% restocking charge will be assessed for any product that is not returned in its original unopened state. Please Note: We thoroughly inspect each return to determine if the item has been opened or not.
- Anchor Express has the right to refuse returns of any special orders or assess restocking fees
- Anchor Express reserves the right to refuse return of any products damaged by abuse other than normal usage.
- The customer is responsible for all shipping charges except for shipping errors on the part of Anchor Express. Shipping charges will not be refunded.
- Note that each return goes through a thorough inspection process when it is returned and this process can take upwards to 3-4 weeks from the time we receive the product to complete.
- A $50 service fee may be assessed to any return of antennas or any oversized packages (as deemed by UPS standards) on orders utilizing DHL Next Day Shipping Specials
- Anchor Express is not responsible for lost packages in shipping, products damaged in shipping, any orders that are returned to any address other than the one listed above, or any order returned without a Return Authorization## on the shipping label. It is advised that you insure your package when shipping back to us and have tracking codes.
- Any returned not received within 10 business days of receipt of the return authorization is subject to a 15% charge. This charge is an addition to any other charges that may be accrued above
- All sales are final for any products received in exchange for another product returned for any reason other than defective returns
- All shipping charges for products with free shipping promotions will be assessed on returned items other than for exchanges
- Anchor Express will assess shipping charges on any return that originally had free shipping unless the customer is exchanging for a defective unit.
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